Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at complaints that Frontier Airlines didn’t refund the cost of flights canceled because of the coronavirus outbreak and made it virtually impossible for individuals to apply vouchers for other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said the office of his had gotten approximately hundred complaints from Colorado and twenty nine various other states regarding the Denver-based low price carrier since March, more than any other business.
Individuals said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, that Weiser said violated department regulations that refunds are actually due even when cancellations are actually thanks to situations beyond airlines’ control. Other people who received vouchers for using on future flights after voluntarily canceling their travel plans have been not able to redeem them. Some were rejected by the airline’s site and were unable to extend the 90 day time limit for making use of them or were restricted to employing the vouchers on simply one flight, he published. Still individuals that sought help through the airline’s customer service line had been put on hold for several hours and were disconnected regularly, he said.
Weiser claimed that the Department of Transportation was at the very best position to investigate the complaints and said it must issue fines of as much as $2,500 per violation when adequate.
Chronic problem? DOT warns airlines? yet again? to issue refunds for canceled flights right after receiving 25,000 complaints
Businesses cannot be allowed to make use of consumers during this time and must be held responsible for unfair and deceptive conduct, he stated in a statement.
Frontier said it’s remained in full compliance with department rules as well as regulations regarding flight changes, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith which is great to care for the passengers of ours fairly and compassionately, the company said in a statement.
Complaints about getting refunds from airlines surged this particular spring. In May, Chao requested airlines to be as considerate and flexible as you can to the demands of passengers which face financial difficulty.
In the department’s May environment travel customer report, probably the most recent offered, Frontier had the third-highest fee of overall grumbles, trailing Hawaiian Airlines and United Airlines. The report counts only complaints from customers which go through the problems of filing a complaint with the unit, not those who only complain to an airline.
